Blueground | Furnished Apartments Vienna - Wien

Edith

Die Firma ist katastrophal, es dauert ewig bis man telefonisch jemanden erreicht und dann ist nur eine Kommunikation in schlechtem Englisch möglich. Eine Frau die sich dort eingemietet hat, hatte sich versehentlich aus ihrer Wohnung ausgesperrt - die Firma hat sie mit ihren beiden kleinen Kindern einen halben Tag lang hingehalten, dass sie mit dem Schlüssel vorbeikommen, was letztendlich nicht passiert ist. Sie hat dann den Schlüsseldienst gerufen.
Äußerst unprofessionell!

Falk S.

Selten so einen Service erlebt, hat einiges an Luft nach oben. Apartments sind ok

Krisztina B.

Laut Anzeige Preis: 1.150€
nach der Kontaktaufnahme, ein Tag später! Preis: 2.600€ für das selbe Apartment!

Eduard F.

Sehr schnelle und unbürokratische Abwicklung, toller Service, in den Appartements fehlt wirklich nichts! Einen vergleichbaren Anbieter sucht man in Wien vergeblich!

Muri B.

Preise stimmen nicht, sind nicht ehrlich.

Ben

This company scams you!! We stayed at a terrible and overpriced Airbnb and when we left they claimed that we damaged and stole items that were damaged and missing in the first place! And they were spoken to about them!!! Terrible scammy company and the people working there are scammers. Btw, the apartment was dirty with shoe marks, furniture was damaged, there were insects on the sofa and several basic amenities missing.

Mik M.

BUYER BEWARE! A generally positive rental experience with Blueground has become an absolute financial nightmare--one that continues 27 days after leaving our Vienna rental apartment--as I still have not received my 2,000 euro deposit from Blueground. My written contract with Blueground specified return of the 2,000 euro deposit within 14 days; despite numerous contacts with Blueground staff I have received neither my deposit refund nor any explanation why it has taken (so far) 27 days. Is this simple mismanagement or does it represent some type of financial fraud? I cannot answer that question at this point but as of today I begin to explore the various steps (including posting this review) that will allow me to reclaim my l-o-n-g overdue 2,000 euro refund.

UPDATE 12/5/2024 While it took much longer than the promised 14 days to receive my 2,000 euro refund for the rental Vienna apartment I finally did receive more than 95% of my deposit. Apparently banking fees and/or exchange rate differentials gobbled up the difference between the dollars I paid for the 2000 euro deposit in January 2024 and the actual dollars I received in December 2024. As noted in the opening line of my initial review the actual Blueground rental was generally a positive experience--setting completely aside the negative refund process. Where and when I did encounter apartment-related issues--such as locating the actual lock box to enter the apartment, figuring out how to use the kitchen stove, the heating system or the combo washer-dryer--the Blueground customer experience staff (especially Laura!) were prompt and efficient in either explaining or sending on-the-ground repair staff to assist and resolve the identified issues. The actual apartment we rented was in an ideal location, with transportation, local stores and restaurants very conveniently located nearby. Hey, it's Vienna and we learned to love the city as much as the locals! The corporate unresponsiveness and senseless protracted delay in returning our 2,000 euro deposit refund is now the sole reason for our 1 star Blueground review. If Blueground management learns from this experience and improves processes then they should never again have to worry about a similar 1 star review.

Lauren B.

UPDATE: After 3 months of back and forth, I have received my deposit back. Thank you to the Reputation Management Team for handling this matter, as the accounting department was impossible to reach.

The apartments are nice. The maintenance team is knowledgeable and any issues that may have arose were promptly addressed. The local team in Vienna is great. I was very happy with my experience until I had issues reaching the accounting department.